After purchasing the deal, you will receive an email with your Dealcation voucher, information and necessary details. You can also access and download your vouchers from “My Account” or “Login” page and you will be able to see your purchased vouchers, orders and account details.

Yes, some prices include VAT, but exclude delivery costs, handling, service and processing fees which are chargeable according to mode of payment you use. If prices do not include VAT, you will be charged at the time of your checkout payment. Please read carefully the payment policy written in the billing instructions.

​

​Note: It is the User’s sole responsibility to pay the required amount in full. Otherwise, the User may unable to claim the voucher if the amount is paid less than the actual voucher price.

Yes, there will be an instant payment confirmation the moment you purchase online. You will be notified of 3D using OTP and email verification to purchase your final order. You will receive the receipt and voucher instantly at your registered email address.

Yes! We do not share nor store your credit card details registered online. We are highly secured on 3D by using OTP. Your personal and credit card details are safe, secured and protected at all times. 

Most of the vouchers can be cancelled within 24 hours after purchase is made. However, these may still be varied from the Merchant Provider Policy. We highly encourage reading the fine print carefully for cancellations and make your final decision when buying online. Otherwise, all purchase transactions made on Dealcation are considered final and unchangeable.

Most of the vouchers in the event of unredeemed, unprinted or unused voucher can be refunded within 24 hours after purchase. However, these may still be varied from the Merchant Provider Policy. Otherwise, all sales order and purchased deals are final, but you can optionally give your voucher as a gift (unless the Fine Print specifies otherwise). The Merchant or Supplier is the seller of the featured experience, products and services, thus we cannot guarantee and grant your request for refunds and/or exchange of services without the approval of the Merchant Provider. Once the User finalises the purchase order by checking out, the sale is considered successful. It is the user’s responsibility to carefully understand, follow, abide and agree to the terms and conditions of Use of the Website.  All vouchers are valid for certain period of time from date of purchase. The user is solely responsible for redeeming any Vouchers purchase on our Site.

For your concerns, you can reach our customer care team to validate at refund@mydealcation.com and we’ll get in touch with you soon.

Please ensure to provide us the complete details to cancel your voucher you purchase for any reason. We require you to provide us an email as follows:
1. Attach the voucher on email.

2. Your Name (as reflected on your voucher)
3. Voucher number or Invoice number (whichever is already available).
4. Deal Name to be cancelled.
5. Any refund payable will be topped up and credited to the amount on your account page.

Dealcation shall not be liable for any and all indirect or consequential losses or refunds which may be incurred by customers or users in the following cases, including but not limited to:

• Any loss of income whether directly or indirectly.

• Any loss of opportunity.

• Any loss of reputation.

• Any voucher has expired.

• Any duplicate booking.

• Any report whether lost or stolen voucher.

• Any change of your plans.

• Any appeal to personal reasons.

• Any act of the Client or Customers.

• Any act of third party not connected to the services.

• Any situation beyond Dealcation’s control including, but not limited to, acts of nature, labour disputes or any other irregularity beyond Dealcation’s control. We disclaim responsibility for any loss, damage, accidents, sickness or changes in schedules resulting from causes beyond its control.

• If the information on mydealcation.com is provided by the “Merchant”, Dealcation shall not be held liable if such information is incorrect or inaccurate.

A further investigation shall be taken into account if things don’t go exactly as planned. We do complete, accurate and thorough investigation to raise an exceptional cases. Refunds can be credited to the amount on your account page. However, the delivery costs, handling, service and processing fees cannot be refunded from the original purchase of the Voucher. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws locally. 

Note: Approval of cancellation or refund comes into effect within 14 working days after request has been made to Merchant. Reversal of payment shall be advised in the same cancellation approval response.

We accept various payment options via credit card, online banking, over the counter, mobile, and cash deposit at participating network of payment channels across the UAE, Philippines and overseas. At the time of your check-out, you can choose your preferred payment options.

​

Note: The processing and service fees may vary according to mode of payment you use. We advise you to please read the terms and conditions carefully written in the billing or payment instructions.

​

When you order a voucher, Dealcation may ask you to provide us with your credit card number, expiration date, billing address and authentication codes or related information to validate your identification.

Dealcation offers a wide range of payment options and alternative payments across the country; however for banking and reconciliation reasons, cheques are strictly not accepted.

You can either check your purchased orders on your account profile dashboard and your registered email address. You can download your voucher upon receiving payment confirmation.